Refund Policy
Our return window is 30 days from the date of purchase. If 30 days have passed, we're unfortunately not able to offer a refund or exchange.
Returns
To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging.
A few categories of goods can't be returned at all: perishable goods, intimate or sanitary items, and hazardous materials or flammable liquids/gases. Additional non-returnable items include gift cards, downloadable products, and some health and personal care items.
A receipt or proof of purchase is required to complete a return. Please don't send returns back to the manufacturer — contact us first for return instructions.
Partial Refunds
In some situations, only a partial refund may be granted, including:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we'll email you to confirm we've got it, and let you know whether the refund is approved. If approved, your refund is processed back to your original payment method within a standard processing window.
Late or Missing Refunds
If you haven't received a refund yet: first check your bank account again, then contact your credit card company — it can take time for a refund to post officially. If you've done this and still don't see it, contact us at getpembry@gmail.com.
Sale Items
Only regular-priced items can be refunded. Sale items aren't eligible for a refund.
Exchanges
We only replace items that are defective or damaged. If you need to exchange an item for the same product, email us at getpembry@gmail.com.
Gifts
If your item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once we receive it. If the item wasn't marked as a gift, or was shipped to the purchaser to give to you later, the refund goes to the original purchaser.
Return Shipping
To return a product, email us at getpembry@gmail.com for a return address. You're responsible for your own return shipping costs, which are non-refundable — if a refund is issued, the cost of return shipping may be deducted from it.
Questions
Reach out to getpembry@gmail.com any time — happy to help.